Shipping and Returns Overview
Ka Lee Limited sells womens shoes and fulfills orders placed through boardshoestsy.com. This document explains how orders are shipped, how returns are accepted, and how refunds are issued. Every order placed on boardshoestsy.com is governed by this document together with the Terms of Service. Placing an order confirms that the buyer has read and accepted every term stated below.
Order Processing
Orders are reviewed before they enter the fulfillment queue. Payment authorization, billing address verification, and stock confirmation must be completed before an order is released for packing. An order that fails verification remains on hold until the buyer supplies the requested information. Ka Lee Limited processes orders on business days. Orders placed on weekends or public holidays begin processing on the following business day.
Shipping Methods and Delivery
Shipping options presented at checkout reflect the carriers and service levels available for the delivery destination. Delivery timing depends on the destination, the selected service level, and carrier performance. Ka Lee Limited does not guarantee a fixed delivery period for any destination. A tracking number is issued once a parcel leaves the warehouse, and tracking records can take time to update after a carrier receives a parcel. The buyer is responsible for supplying a complete and accurate delivery address. Ka Lee Limited is not responsible for delays, losses, or misdeliveries caused by an incorrect address supplied by the buyer, by carrier disruptions, or by customs inspections.
Return Window
Ka Lee Limited applies a strict 14-day no-reason refund policy. The return window opens on the date the shipment is delivered and closes exactly 14 days after that date. A return request must be submitted to Ka Lee Limited before the window closes. The buyer is not required to state a reason for the return. Requests submitted after the 14-day window closes are refused, and the item is sent back to the buyer at the buyer’s expense.
Return Eligibility
Returned items must be unused, unworn, and in their original packaging. All original tags, shoe boxes, dust bags, and inserts must be included. Shoes must show no signs of outdoor wear, scuffing, stretching, or alteration. Ka Lee Limited inspects every returned item after it arrives at the return address. An item that fails inspection is not approved for a refund, and the item is returned to the buyer at the buyer’s expense.
Damaged or Defective Items
A claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day period matches the claim period stated in the Terms of Service. The claim must include the order number, photographs of the damage or defect, and a description of the condition of the item on arrival. A claim submitted after the 7-day period cannot be accepted. The buyer bears all return shipping costs for a damaged or defective item, in the same manner as for any other return.
Step-by-Step Return Process
Step 1: Send a return request to [email protected] within 14 days of delivery. Step 2: Include the order number, the item description, and photographs when the return concerns a damaged or defective item. Step 3: Wait for the return authorization issued by Ka Lee Limited. Step 4: Pack the item in its original packaging with every original component. Step 5: Ship the parcel through a carrier that provides tracking to the return address listed below. Step 6: Send the tracking number to [email protected]. Step 7: Ka Lee Limited inspects the item after arrival. Step 8: Ka Lee Limited issues the refund once inspection is complete.
Return Shipping Costs
The buyer completely bears the return shipping costs. Ka Lee Limited does not reimburse postage, carrier fees, insurance, customs charges, or taxes paid on a returned parcel. A parcel that arrives without sufficient postage is refused. The buyer bears the risk of loss or damage during return transit, and Ka Lee Limited recommends a tracked and insured return shipment.
Refund Timing
Refund arrival time is at least 14 days. The 14-day period begins on the date the returned item is received at the return address and passes inspection. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions, and refunds issued through PayPal in those regions follow the longer period. A refund is issued to the original payment method used for the purchase. Ka Lee Limited does not issue refunds to a different account or payment method.
Return Address and Recipient Details
The recipient must be Ka Lee Limited, the contact phone is +852 5155 5594, and the specific return address is 33/F, Millennium City Phase 1, 1 Hung To Road, Kwun Tong. A parcel sent to any other address is not accepted.
Contact
Questions about shipping, returns, damaged items, or refunds can be sent to [email protected]. Telephone support is available at +852 5155 5594. Written correspondence can be mailed to 33/F, Millennium City Phase 1, 1 Hung To Road, Kwun Tong.